Only Quality Tested Products 
Retail or Wholesale Stock Available 
Extensive Range Instore & Online Last updated: 25/10/2026
Boylans Pty Ltd (ACN 010 099 699) (“we”, “us”, “our”) operates the website https://www.boylans-produce.com.au (“the Site”). We are committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, why we collect it, how we use and disclose it, and your rights in relation to it.
1. Who This Policy Applies To
This policy applies to all visitors, registered account holders, and customers of boylans-produce.com.au, whether you browse the site, create an account, place an order, or contact us.
2. What Personal Information We Collect
2.1 Information You Provide Directly
When you create an account, we collect:
- Your name, email address, and chosen password (stored in hashed form — never in plain text)
When you place an order, we collect:
- Full name
- Billing and shipping address (street, suburb, state, postcode)
- Phone number
- Email address
- Order details (products, quantities, special instructions)
When you contact us (via the contact form or email), we collect:
- Your name, email address, and the content of your message
2.2 Payment Information
All payments are processed securely through WooPayments (powered by Stripe), with Apple Pay and Google Pay available as express checkout options. We do not store, process, or have access to your credit or debit card numbers or wallet credentials. Payment details are handled directly by WooPayments’ secure, PCI-DSS compliant infrastructure and are never transmitted to or stored on our servers. Their privacy practices are governed by their respective policies:
2.3 Information Collected Automatically
When you visit our Site, we may automatically collect:
- IP address — used for spam detection and website security
- Browser type and version — used for technical compatibility
- Device information — type of device, operating system
- Pages visited and time spent — used to understand how our site is used
2.4 Cookies
Our Site uses cookies — small text files stored on your device. We use the following types:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session cookies | Keep you logged in during a visit | Deleted when you close your browser |
| Login cookies | Maintain your logged-in state (if “Remember Me” is selected) | 2 days – 2 weeks |
| WooCommerce cart | Remember items in your shopping cart | Session / short-term |
| Preference cookies | Remember display preferences (screen size, etc.) | Up to 1 year |
| Analytics cookies | Understand how visitors use our site (e.g., Google Analytics) | Up to 2 years |
| Comment cookies | Remember your name/email if you submit a comment | Up to 1 year |
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect your ability to use shopping cart and checkout features.
3. Why We Collect Your Personal Information
We collect and use your personal information to:
- Process and fulfil your orders, including arranging delivery and sending order confirmations and invoices
- Manage your account and provide access to your order history
- Communicate with you about your orders, enquiries, or customer service issues
- Detect and prevent fraud and protect the security of our website
- Improve our website and understand how customers interact with our products
- Comply with our legal obligations (e.g., keeping transaction records for tax purposes)
- Send marketing communications, where you have opted in to receive them (see Section 7)
We will only use your information for the purpose for which it was collected, or for a directly related purpose that you would reasonably expect.
4. Who We Share Your Information With
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information with the following trusted parties as necessary to operate our business:
| Third Party | Purpose |
|---|---|
| WooPayments | Primary payment processing (powered by Stripe, PCI-DSS compliant) |
| Apple Pay | Express checkout via Apple Wallet (via WooPayments) |
| Google Pay | Express checkout via Google Wallet (via WooPayments) |
| Delivery / courier services | Fulfilling and delivering your orders |
| WordPress / WooCommerce | Website platform and e-commerce functionality |
| Google Analytics | Website analytics and performance measurement |
| Email service providers | Sending order confirmation and transactional emails |
| IT support providers | Website maintenance and security (subject to confidentiality obligations) |
These third parties are only permitted to use your information for the specific purpose of providing their services to us.
Overseas Disclosure
Some of our third-party service providers (including Google Analytics and PayPal) may store or process data outside Australia, including in the United States. We take reasonable steps to ensure these providers maintain comparable privacy protections. By using our Site, you acknowledge that your information may be transferred to and stored in countries outside Australia.
5. How We Protect Your Personal Information
We take the security of your information seriously and use the following measures:
- All data is transmitted over encrypted HTTPS/SSL connections
- Customer passwords are stored as one-way cryptographic hashes — we cannot see your password
- Payment card and wallet data is handled entirely by WooPayments (powered by Stripe, PCI-DSS certified) — including Apple Pay and Google Pay express checkout — and is never stored on our servers
- We limit access to personal data to authorised staff with a legitimate need
- We use reputable hosting and software platforms with industry-standard security practices
Despite these measures, no internet transmission is 100% secure, and we cannot guarantee the absolute security of information transmitted to our Site.
6. How Long We Keep Your Information
| Information Type | Retention Period |
|---|---|
| Order and billing records | 7 years (Australian tax law requirement) |
| Customer account data | Until you delete your account, or after 3 years of inactivity |
| Analytics data | Up to 26 months (Google Analytics default) |
| Contact form submissions | Up to 2 years |
| Cookie data | As per the cookie table in Section 2.4 |
When we no longer need your personal information, we will securely delete or de-identify it.
7. Marketing Communications
If you opt in to receive marketing emails from us (e.g., by ticking a subscription box at checkout or registering for a newsletter), we may send you promotional content about our products and offers.
You can opt out at any time by:
- Clicking the unsubscribe link in any marketing email we send, or
- Contacting us at admin@boylansproduce.com.au
We comply with the Spam Act 2003 (Cth) and will not send unsolicited commercial messages.
8. Access to and Correction of Your Personal Information
You have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate, incomplete, or out of date
- Delete your account and associated data (subject to our legal retention obligations)
To exercise these rights, please contact us using the details in Section 10. We will respond within 30 days. In some cases, we may need to verify your identity before processing a request.
9. Complaints
If you believe we have mishandled your personal information, we encourage you to contact us first so we can try to resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
10. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or your personal information:
Boylans Pty Ltd 📧 Email: admin@boylansproduce.com.au 🌐 Website: www.boylans-produce.com.au 📍 Bundaberg, Queensland, Australia
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our Site after any changes constitutes acceptance of the updated policy.
This Privacy Policy was last reviewed in October 2026.
